On Client Communication

Communication with your divorce attorney is an essential, yet often overlooked, aspect of the divorce or family law process. It is imperative that as a prospective client, you make every reasonable effort to stay in touch with your attorney until your case is resolved. Nothing is more frustrating for me than to not be able to contact a client, and I use as many ways as possible, including phone calls, email, and text messaging. In fact, I have withdrawn from several cases when communication between me and my client has broken down.

On the other hand, clients should monitor your level of communication so you’re not racking up legal fees and being billed for routine matters during your case. Calling your attorney every day to “check on the status” of your case is not a wise way to spend money, although I realize many attorneys are lacking in communication skills as well. The best attorney/client relationship is one where the client always feels like their attorney is keeping them apprised of the status of their case, but also gives the attorney space and time to accomplish the tasks they have been hired to do. I go out of my way to over-communicate with my clients, so there are no surprises or miscommunications throughout my representation.

Attorneys: make it a priority to communicate with your clients on a regular basis. Don’t make them chase you down to find out the status of their cases. Clients: give your attorney time and space to do the job you hired them to do. It’s a win/win for everyone.

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